Operations Executive / Key Account Executive
Posted 1 year ago
We aim to bridge the gap between Potential and Performance
Position title: Operations Executive / Key Account Executive
Reports to: Team Leader / Key Account Manager
Location – Patna
Mandatory requirement for the position:
- Graduate / Post graduate degree with good knowledge of computing skills (Proficiency in MS Office and Internet browsing). Candidates with experience in E commerce sector will be preferred.
- Excellent client communication skills to connect with the clients to provide suitable services.
- Self-motivated and good listener to listen patiently different kinds of clients before providing solutions to the problem.
- Polite behaviour and research oriented with excellent analytical bent of mind.
- Good team player and interpersonal skills.
- Performing all operational activities to handle a key account of the new and existing client.
- Providing suitable solutions to the clients on the basis of clients’ account analysis.
- Maintaining a portfolio of all major clients, understanding their needs, delivering best services on time.
- Retaining existing clients through great services and encouraging them to upgrade their services through cross selling and up selling.
- Preparing different reports on daily, weekly and monthly basis as applicable.
- Liasoning between the clients and the internal teams to ensure best solutions on time.
- Ensuring payments from clients through providing best services and follow ups.
- Up grading domain knowledge through self-learning or through other sources.
|Job Category||Operations Executive|