Position title: Operations Executive / Key Account Executive

Reports to: Team Leader / Key Account Manager

Location – Patna

Mandatory requirement for the position:

1. Graduate / Post graduate degree with good knowledge of computing skills (Proficiency in MS Office and Internet browsing). Candidates with experience in E commerce sector will be preferred.
2. Excellent client communication skills to connect with the clients to provide suitable services.
3. Self-motivated and good listener to listen patiently different kinds of clients before providing solutions to the problem.
4. Polite behaviour and research oriented with excellent analytical bent of mind.
5. Good team player and interpersonal skills.

Key responsibilities:

1. Performing all operational activities to handle a key account of the new and existing client.
2. Providing suitable solutions to the clients on the basis of clients’ account analysis.
3. Maintaining a portfolio of all major clients, understanding their needs, delivering best services on time.
4. Retaining existing clients through great services and encouraging them to upgrade their services through cross selling and up selling.
5. Preparing different reports on daily, weekly and monthly basis as applicable.
6.  Liasoning between the clients and the internal teams to ensure best solutions on time.
7. Ensuring payments from clients through providing best services and follow ups.
8. Up grading domain knowledge through self-learning or through other sources.