Review monitoring and reporting
Track published feedback and summarise rating trends and recurring concerns. Agree the marketplaces, products and reporting scope for your engagement.
Customer feedback services
Review Monitoring & Customer Feedback Support
Understand what customers are saying with review monitoring, reporting and feedback analysis. We also support neutral review requests to genuine customers through channels permitted by the relevant marketplace.
Discuss your requirementsTurn customer feedback into useful actions
Customer feedback analysis
Identify recurring product, packaging and service issues in customer feedback. Use those findings to prioritise improvements.
Neutral review requests
Support requests for honest feedback from genuine customers through permitted channels. Requests must not seek a particular rating or offer rewards in exchange for a review.
A clear approach to review requests
Reviews should reflect each customer's own experience. Our public service scope covers monitoring, analysis and neutral customer review requests. We do not promise positive ratings, guaranteed review quantities or removal of legitimate negative feedback.
Review-request methods must follow the rules of the marketplace involved. We confirm the permitted workflow and access available for your account before setting it up.
Support for newly launched products
For a new product, begin by understanding early customer experiences and making it straightforward for genuine buyers to share honest feedback. Monitoring helps surface issues that can improve the product and its listing; review requests provide an opportunity for feedback without directing the outcome.
Connect this work with your wider marketplace operations.
Discuss the right scope for your account
Tell us which marketplaces and products you want to monitor, the feedback challenges you face, and whether you need monitoring, analysis, review-request support or a combination. We will confirm the service scope and reporting arrangements with you.
Review & Feedback Support